Plenty of questions are being asked of Canberra today, after it was revealed it spent $150,000 getting advice on the way Centrelink is run... only to ignore the advice given!
According to the ABC, accounting firm PricewaterhouseCoopers (PwC) suggested that the department abandon performance targets because "there was no realistic chance they would be met".
It's after PwC found the department hadn't been anywhere near meeting its 85% customer satisfaction goal for Centrelink in years.
The satisfaction level peaked in 2012-13 at 71%. Many argue it's likely to have slipped more, given this year's criticism over the debt recovery system.
No surprise, we imagine, to the people who tried to call Centrelink but got an engaged tone more than 42 million times in the first 10 months of this financial year - that's up from 29 million in 2015-16, and 22 million the year before.