The Darling Downs highest performing events venue and hotel have been named by the region’s conference bureau, Toowoomba Conferences.
For the second year in a row, Transport and Main Roads Heritage Centre has achieved the highest score for venues.
Manager Karen Barrett was delighted to have the Heritage Centre’s excellent customer service recognised, especially as the centre celebrates 10 years of combining a meeting venue with a museum exploring the history of the state’s transport systems.
Potters Boutique Hotel Toowoomba took out the spot for the top accommodation suppliers.
Oakey Cultural Centre came second and Fitzy’s third for venues, with Ravensbourne Escape the runner up for accommodation.
A mystery shopper engaged by Toowoomba Conferences approached 23 key function venues and 15 accommodation suppliers in the region, rating their staff on professionalism, product knowledge, responsiveness and destination knowledge.
The mystery shopper training exercise is undertaken annually as a benefit for Toowoomba Conferences members.
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