Posted: 11 October, 2016 by @amydrewsnews

Got A Replacement Galaxy Note 7? TURN IT OFF

Production Of The Samsung Handsets Suspended With Claims Of More Battery Fires

As if things weren't bad enough for Samsung right now.

The electronics company has now suspended production of its Galaxy Note 7 smartphones, with reports of fires in replacement devices.

On September 2, Samsung announced a global recall of 2.5 million Note 7s in ten markets including Australia, due to faulty batteries causing some of the phones to catch fire.

Samsung issued a statement overnight, asking all consumers using either an original or recalled Note 7 smartphone to power down and stop using their device.

Update from Samsung Electronics Australia – Monday, October 10

Samsung Electronics Australia is aware of a number of incidents involving replacement Galaxy Note7 smartphones.

Samsung is conducting a thorough investigation into this matter. We continue to move quickly to investigate the reported cases to determine the cause and will provide an update as soon as possible.

Samsung Electronics Australia is working with its partners. We understand that telecommunications operators and retailers in Australia have paused the supply of replacement Galaxy Note7 smartphones in this country and are providing loan phones to concerned customers.

Samsung Electronics Australia would like to reassure our customers that we take this matter very seriously. We apologise for any inconvenience and appreciate their patience as we work diligently through this process.



"Samsung Electronics Australia is aware of a number of incidents involving replacement Galaxy Note7 smartphones," the statement said.

"Samsung is conducting a thorough investigation into this matter. We continue to move quickly to investigate the reported cases to determine the cause and will provide an update as soon as possible."

"Samsung Electronics Australia is working with its partners. We understand that telecommunications operators and retailers in Australia have paused the supply of replacement Galaxy Note7 smartphones in this country and are providing loan phones to concerned customers. Samsung Electronics Australia would like to reassure our customers that we take this matter very seriously. We apologise for any inconvenience and appreciate their patience as we work diligently through this process."

Australian telcos Telstra, Optus and Vodaphone have halted sales of the handsets and are offering refunds, some are also offering a swap to a Galaxy S7 Edge, or any other phone.

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